As a Chicago IT support services company and proud partner of Cisco, it’s important to stay on top of the latest and greatest our partners have to offer. Our ability to service Chicagoland businesses of any size, including enterprises, within any industry, means we utilize the best-in-class collaboration technology at the core of our operations.

In this era of hyperconnectivity, younger workers expect efficient collaboration tools such as IM, presence, video conferencing, audio chats, IP telephony, and web meetings to be readily available at work. Therefore, Cisco has taken its collaboration products in a new direction by doubling up on cloud computing and mobility. Tomorrow, Cisco will announce the arrival of its new collaboration tools at the company’s annual Collaboration Summit. These products are designed to simplify secure company communications, interactions with external parties, and collaboration tool management.  One new product is Cisco Expressway, which secures real-time collaboration without a required device registration, account setup, or password. It uses Transport Layer Security and is compatible with Cisco product families like Jabber and TelePresence. Jabber Guest, another new product, plugs into Expressway and lets companies provide secure, controlled access to their collaboration system to external parties such as partners, contractors, and customers. For example, a tech support representative can communicate with a customer through video conference and screen share via a browser or mobile device by simply providing a link. Expressway will be available in December with remote and mobile access for Jabber at no additional cost. Jabber Guest will be available in January with the price depending on the number of concurrent “guest” sessions.

Visit www.chicago-it-support-services.com for further information about our partners and services.